Frequently Asked Questions
Everything you need to know about our professional kitchenware and services.
What is the typical shipping time for orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days depending on your location and the shipping method selected at checkout.
Do you offer professional knife sharpening services?
Yes, we provide expert Japanese knife sharpening services. You can either visit our showroom in person or use our mail-in service to have your blades restored by our master sharpeners.
What is your return policy for kitchenware?
We accept returns on unused items in their original packaging within 30 days of purchase. Please note that for hygiene reasons, certain items like opened food products or used cutlery cannot be returned.
Are your Japanese knives authentic and handmade?
Absolutely. We source our knives directly from renowned blacksmiths and manufacturers in Japan, ensuring that every blade meets the highest standards of traditional craftsmanship and quality.
Do you offer bulk discounts for restaurants and culinary professionals?
Yes, we provide wholesale pricing and trade discounts for industry professionals. Please contact our sales team with your business credentials to set up a commercial account.
How should I care for my high-carbon steel knives?
High-carbon steel requires special care. Always hand wash and dry your knives immediately after use to prevent rust. We also recommend applying a food-safe blade oil if the knife will be stored for an extended period.